Faq
Find the answers to the most frequently asked questions about your De Dietrich appliances here:
What is the distributor warranty?
Should their product break down, the customer is entitled to have it repaired or exchanged by the brand's distributor. The warranty varies from retailer to retailer: it is generally 2 years for the major chains. Register for warranty via www.dchtoolbox.com
Where can I get my appliance repaired while it is still under warranty?
Contact us at 8210 8210 to schedule an appointment.
Otherwise, write to us via the contact us form.
Where can I get my appliance repaired when it is no longer under warranty?
If your appliance is no longer under warranty, services will be chargeable. Kindly contact us at 8210 8210 to request a quote and/or schedule an appointment.
How can I get a copy of the De Dietrich catalogue?
The De Dietrich product catalogue can be downloaded from every page of this site via the "Catalogue" section at the header of the page.
Where can I buy spare parts?
Kindly visit us at 4/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay, Hong Kong during the below hours:
Monday - Friday: 9:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
Closed on Sunday and Public Holidays
Can I bake bread in my oven?
Please refer to the user guide for your appliance.
What temperature should I keep food at in my fridge?
Please refer to the user guide for your appliance.
When can I add bleach?
Please refer to the user guide for your appliance.
Where can I get hold of a wiring diagram?
Unfortunately, we cannot provide you with diagrams of this kind, which are reserved for professional use.
If the information you are looking for is not listed, you can also contact us:
Contact us